Effective Date: December 21, 2025
LALE (“we,” “us,” or “our”) is committed to protecting your privacy and handling your information with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, and share information when you interact with LALE through our websites, forms, messages, or communication channels.
LALE is an intake coordination platform, not a service provider.
We help individuals and families take the next step by:
Listening to what they’re dealing with
Guiding them through a simple intake process
Coordinating connections with qualified local professionals
We do not diagnose, treat, provide medical or legal advice, or deliver professional services ourselves.
We collect only the information necessary to provide intake coordination and scheduling support.
This may include:
Name
Phone number
Email address
Postal code or general location
Scheduling preferences
A brief description of the situation (if voluntarily provided)
We do not require users to provide sensitive personal details to access intake support.
We use your information to:
Respond to your request for intake or partnership support
Coordinate scheduling or next steps
Communicate with you via phone, SMS, or email regarding your request
Route your inquiry to an appropriate local professional when applicable
Improve the clarity and effectiveness of our intake processes
We do not sell your information.
We do not use your information for unrelated marketing.
If you opt in to receive messages:
Messages are transactional or conversational, not promotional
Message frequency varies based on your request
You may reply STOP at any time to opt out
You may reply HELP for assistance
Message and data rates may apply depending on your carrier.
We may share limited information only when necessary to coordinate your next step.
This may include sharing relevant contact and scheduling details with:
Licensed professionals
Verified facilities
Trusted local partners involved in fulfilling your request
We do not share information beyond what is reasonably required to facilitate that connection.
To be clear:
We do not diagnose or treat any condition
We do not provide medical, legal, or professional advice
We do not make eligibility or coverage determinations
We do not pressure users to make decisions
We do not sell or rent personal data
LALE’s role is supportive and coordinative only.
We take reasonable technical and organizational measures to protect your information, including:
Secure data storage
Restricted access to intake information
Use of reputable third-party platforms for communication and scheduling
No system is 100% secure, but we design our processes to minimize risk and exposure.
We retain information only for as long as necessary to:
Fulfill the purpose for which it was collected
Comply with legal or operational requirements
Support follow-up or coordination related to your request
You may request deletion of your information at any time, subject to applicable laws.
You may:
Request access to your information
Request corrections
Request deletion
Opt out of communications at any time
To make a request, contact us using the information below.
LALE is not intended for use by children under 18 without involvement of a parent, guardian, or responsible adult. We do not knowingly collect information from minors without appropriate consent.
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your information is handled, you may contact LALE Intake Support via the form submission on our home page.